新加坡樟宜國際機場
心得報告者：904 羅光立、倪恩佑、洪健宇、林有朋、莊舜全
新加坡入境時它很整齊而且很有秩序，值得台灣學習，以新加坡的樟宜機場來比較台灣的桃園機場，樟宜機場目前擁有５個航廈，第一，第二，和第三的航廈都是連在一起的旅客可以利用旅客捷運系統和高架車，或以步行的方式自由的來往３個航廈，而台灣目前只擁有兩個航廈，第三航廈目前正在規劃中，但是新加坡的機場卻比台灣的機場成功許多，這是因為他們將管理數字化，並確實執行，是成功的首要因素。以最簡單的行李輸送為例，過去國際習慣的標準，是二十分鐘內將第一件行李從飛機上運到行李轉盤，最後一件行李則為三十五分鐘內。但樟宜機場將兩者壓縮到十二及二十九分鐘。更難能可貴的是，這還是在巨無霸客機空中巴士A380已經停靠樟宜機場的前提之下達到的。一架A380客機，座位數比起標準三艙的波音747-400型客機，還增加了約30%，卸貨量更龐大。再以航廈中的指引告示牌為例，樟宜機場的告示牌上，總是並列著四種語言：英文、中文、馬來文和日文，原因是這些是新加坡最多的四群訪客。為了減少旅客無謂的時間浪費，樟宜機場必須改進指引系統，平面地圖告示上，會特別標出旅客走到航廈任何一處的時間，降低旅客因錯估時間，延誤班機的可能。但是桃園機場的告示牌，只見得到繁體中文和英文。但根據觀光局的資料，台灣最大的兩個旅客來源地，卻是日本和中國。一點小細節的馬虎，都可能造成旅客印象上極大的差異。樟宜和桃園機場，都有許多先天的優勢，但三十年過去，最終仍是靠後天不斷自我提升的憂患意識，決定誰走上世界頂尖的位置。我覺得不管是有沒有先天優勢都一樣，應該要靠自己去努力才不會流失或浪費掉提升自己的機會，做任何事都不能馬虎，若台灣也能學習他們謹慎的精神，相信台灣也能和新加坡一樣的進步。
Singapore’s Changi airport is more successful
than Taiwan’s TaoyuanInternational Airport. It has long been recognized as the
best in the world in numerous passenger surveys, and is also famous for its
efficiency and safety record.Take luggage transportationas an example: usually,
the luggage transporting time has to be in between 20 to 35 minutes, but ChangiInternational
Airport finishes the whole process between 12 to 29 minutes.
They used four different languages in the airport, whichare: Chinese,
Japanese, Malaysian, and English. Our airport in Taiwan only used two different
languages: Chinese and English. According to the statistics result, Japanese
and Chinese are the most common guests to Taiwan. Therefore, we think that the
airport should put more Japanese signs so that guests from Japan will find it
easier to know the location and the direction.
Taoyuan International Airport and Changi Airport have to move
forward and work together in the future no matter which one is better, and there
are a lot of things we can learn from Singapore’s airport! These are what I
learned today and we all had a wonderful memory during this wonderful and save
trip! Thanks for all.
離別了，新馬
終於到了離別的時刻，出發前總覺得十二天是段非常漫長的旅程，那時對台灣和家人的不捨情感如今卻變成對這趟旅程的依依不捨。剛開始很不習慣炎熱及潮溼的氣候，每天都造訪眾多景點，在國家公園的熱帶雨林時大家每天早上都精神不濟，汗如雨下更是每天的必備，如今回想起來，那些種種真的是非常寶貴的回憶和體驗，大家共同一步一腳印地走完了所有的行程，一起爬山一起玩水；一起哭一起笑；有過疲憊的時候也有過歡樂的時候，雖然非常疲憊但也相對的充實，大家一起完成時內心的那份激動，如此難以忘懷。
新加坡樟宜機場是新加坡主要的民用機場，機場內部非常的整潔，廁所乾乾淨淨的讓人使用的很舒適，而且內部系統非常完善且標誌清楚，不會讓你眼花撩亂，不知道下一步該往哪裡去。這讓我們的回程更加有秩序。
這趟旅程讓每個人都學習到了許多豐富的知識，而那是在課本上找不到的，我們親身去體驗去感受的是一輩子都忘不了的，我想這就是所謂讀萬卷書不如行萬里路吧。
It was time to say good-bye.Before the trip, everybody thought that
the 12-day trip was very long and slow. At the beginning of the journey, everyone
missed their families and homes, but right now they were missing those day we
were in Singapore and Malaysia. In the first few days in Malaysia, the whole
group couldn’t adapt to the super hot weather, butwe still had many places to
visit. Things got better when we were in the national park because 903 and 904 hiked
and played water together. We had a lot of fun.On April 26, we were going back
home.When we arrived Changi Airport, we were really sad, but the airport was
very beautiful and caught our attention, making us forget our sorrow.
In short, we had many valuable memories.Although we were tried, we
still had a great time. In this trip everyone had learned the cultures of both
countries and thingsyou couldn’t learn from books or during class time.
2013馬新國際教育之旅 Day12：新加坡樟宜國際機場
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